Privacy Policy

Last update 21.10.2025

 

We process personal information in accordance with applicable data protection laws, including the Law of Ukraine “On Personal Data Protection.” By using our website or providing your information, you consent to the processing of your personal data as described in this Privacy Policy.

 

We may collect and process the following categories of personal information:

 

• Contact details: name, email, phone number, billing and shipping addresses.

• Account information: login credentials, preferences, and settings.

• Payment information: credit/debit card data, transaction details, payment confirmations.

• Order history: products purchased, returns, exchanges, and cancellations.

• Communications: messages sent to support, via email, contact form, or chat.

• Device and usage information: IP address, browser type, cookies, and interaction with the website.

 

 

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3. How We Use Your Information 

We use personal information to:

 

• Process and manage orders, returns, and exchanges.

• Respond to customer inquiries via email, chat, or phone.

• Send marketing messages if consent is given (you can unsubscribe anytime).

• Protect against fraud and unauthorized activity.

• Comply with legal obligations.

 

 

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4. Sharing Your Information

 

We may share your information with:

 

• Service providers (couriers, payment processors, IT, cloud storage).

• Business partners for marketing, only if you consent.

• Legal authorities when required by law.

• Corporate group or in case of business transaction (merger, sale).

 

 

 

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5. Cookies and Tracking

 

We use cookies and similar technologies to enhance your shopping experience and personalize content. You can manage cookie preferences in your browser.

 

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6. Data Retention 

 

We retain your information as long as needed to fulfill purposes, comply with laws, resolve disputes, or enforce agreements.

 

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7. Your Rights 

 

Depending on your location, you may have rights to access, correct, delete, request data portability, or withdraw consent. To exercise these, contact untrum.team@gmail.com.

 

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8. Security 

 

We implement reasonable measures to protect your information but cannot guarantee perfect security.

 

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9. International Transfers 

 

Your data may be transferred to countries outside your residence, following applicable laws.

 

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10. Children 

 

Our services are not for children under 16. We do not knowingly collect information from children.

 

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11. Changes to Privacy Policy 

 

We may update this policy; latest version is always on the website with updated date.

 

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12. Contact 

 

For questions or complaints, contact untrum.team@gmail.com 

 

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